Refund Policy
Clear information about eligibility, refunds, cancellations, and how to request assistance.
Products and parts
A refund or replacement may be considered for a defective, damaged, or incorrectly supplied product. Requests should be made as soon as the issue is discovered and must include the original receipt.
Products that have been used, modified, physically damaged, installed incorrectly, missing accessories, or returned outside the applicable warranty period may not be eligible for a refund.
Repair and service work
Diagnostic work, completed labour, replacement parts, software licences, and non-refundable third-party charges may be deducted where applicable. A refund will only be considered for verified work that remains incomplete or not as agreed, subject to any manufacturer or supplier warranty.
Cancellations and deposits
An appointment may be cancelled or rescheduled by contacting us before the scheduled time. Deposits and payments for ordered parts or work already performed are subject to confirmation before cancellation; custom orders and specially ordered parts may be non-refundable.
Refund processing
Approved refunds are normally returned to the original payment method. Processing time can vary depending on the payment provider and financial institution. We may request verification before processing a refund.
Online card payments
Online payments may be refunded through the same CHIP checkout used for the original transaction, once an approved claim has been reviewed and authorised by our team.
Request a refund
Please contact OMG Computer using the details on our website and provide your name, order or repair reference, purchase date, payment amount, and a description of the issue. Do not return an item until our team has provided instructions.