Shipping Policy
Information about order delivery, collection, shipping fees, and tracking.
Order processing
Orders are normally processed after payment has been confirmed. Stock availability and component compatibility will be checked before dispatch. If an item is unavailable, payment is delayed, or additional information is needed, our team may contact you before confirming the delivery schedule.
Delivery areas
We can arrange delivery within Malaysia, subject to courier coverage and the size, weight, and handling requirements of the goods. International delivery is available only when separately confirmed by our team.
Delivery time and charges
Estimated delivery times begin after the order is processed and shipped. Actual delivery time depends on the courier and destination, and may be affected by public holidays, weather, customs, or other circumstances outside our control. Shipping fees are shown or confirmed before payment.
Order tracking
Where a courier is used, a tracking reference may be sent after dispatch. Tracking information should appear on the courier's system after the shipment has been collected or processed.
Collection
Customers may arrange collection when collection has been offered for their order. Please wait for confirmation that the order is ready before travelling. Bring proof of identity and your order reference.
Damaged or missing deliveries
Please check the package before accepting it and report visible damage, an incorrect item, or missing goods promptly with your order reference and supporting photographs. Claims should be reported as soon as reasonably possible so that the courier or supplier can investigate.